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Hero_Quality_Assurance

Quality Assurance

Each piece of equipment received at either repair center is controlled using our SOP (standard operating procedures). Each phase of this process is essential to providing the very best quality to our customers. We understand that downtime means lost revenue. We work with OEM service centers to offer technical expertise through OEM extended warranty programs. That is why we provide quick turnaround time and highest quality of workmanship on all equipment sent to our repair centers.

iTEK Scan Again Quality System:

  • 100% of devices are QC inspected
  • We use state of the art diagnostics tools backed by our SOP
  • Our 18 point Diagnostic for evaluating the equipment received
  • Client software reload options are available before return
  • Use ROHS testing equipment and software
  • Quality control starts with each technician on the bench
  • QC is conducted by a QC technician to ensure nothing is overlooked
  • 90 day warranty from ship date on all repairs

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